Privacy Policy

No email address is needed to create an account; a username and password are all that is required. An email address is not mandatory. Account details are used to verify identity, maintain subscription benefits and handle account requests. Please do not include personal information unrelated to the service in your username or support tickets.

Order records include the selected plan, order amount, payment status and refund outcome. They are used to provide subscriptions, verify payments and resolve transaction disputes. Ticket contents help us identify issues and respond to requests. You do not need to provide a payment password, account password or full subscription link.

VPNPast follows a no-logs policy. It does not record which websites users visit through international routes, store browsing content, visited URLs or browsing history, or create personal browsing records that can be traced back to individuals.

Temporary session states needed to maintain a route connection are used only to handle the active connection and are not kept as long-term connection history after it ends. Troubleshooting is limited to error descriptions users choose to provide and necessary operational information. Personal connection logs are not retained continuously for troubleshooting purposes.

Account traffic usage and subscription status are used for billing and benefits management and are not browsing history. The no-logs policy does not mean that order and account details are deleted, nor does it make promises about how third-party websites handle data.

Analytics for the marketing website help us understand page visits, referral sources and button usage, so we can review content and user flows. Analytics are limited to pages on this website and are not used to collect content from other websites visited through international routes. Avoid including account credentials in page addresses or query parameters.

Cookies and local storage are used to maintain necessary sessions, save interface preferences and preserve login status. Website analytics may also use browser identifiers to distinguish visits. You can restrict cookies or clear site storage in your browser settings. After clearing storage, you may need to log in again and saved preferences may reset, but this will not automatically delete your server-side account or orders.

This service supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party channels, which process the information needed to complete transactions according to their own rules. VPNPast uses order identifiers, amounts and payment results to verify transactions. You do not need to submit your third-party payment account password to this website.

Only information needed for the relevant transaction is provided when processing payments or refunds. If information must be provided by law, requests are verified under applicable requirements and the scope is limited. Third-party payment pages and external websites have their own privacy policies; please check the page source before proceeding.

Account details are kept for as long as needed to maintain the account and subscription benefits. Order and refund records are kept for as long as needed to verify transactions, handle disputes and meet applicable legal obligations. Tickets and website analytics are deleted or anonymized once their respective purposes have been fulfilled. Identifiable personal data is not kept indefinitely.

After logging in, users can request access to, correction of or deletion of account-related data through a user panel ticket. Account ownership must be verified before a request is processed. Deletion may affect login and subscription use. If some data cannot yet be deleted because of an outstanding transaction, dispute or legal obligation, we will explain why and restrict its further use. Ending service use or clearing browser data does not count as submitting a deletion request.

This policy will be updated on this page when service features or applicable requirements change, and the last-updated month at the top will be revised. Significant changes to data purposes or processing scope will be explained through an on-site notice. Where separate consent is legally required, updating this page does not replace that process.

Privacy questions, deletion requests and objections to data processing can all be submitted through a user panel ticket. See the Terms of Service for related service rules. Please provide only the information needed to verify and process your request.